FAQ's
1. What makes Ella skincare different?
Ella blends time-honored beauty rituals with modern Peeling and whitening technology. Our formulations are gentle, effective, and created specifically for diverse skin tones and types.
2. Are Ella products suitable for sensitive skin?
Yes! Our products are crafted using natural, high-quality ingredients and are dermatologically tested to be safe for all skin types—including sensitive skin.
3. How long will it take to see results?
Results may vary depending on your skin type and routine, but most users begin to notice visible improvement within 2–4 weeks of consistent use.
4. Do you ship internationally?
Absolutely! We ship worldwide. Delivery usually takes 7–15 working days, depending on your location and customs processing.
5. How long does shipping take within the UAE?
Local deliveries within the UAE typically arrive within 3–7 working days.
6. Can I return or exchange a product?
We do not accept returns due to hygiene reasons. However, exchanges are possible within 7 days of delivery if the item is unused, unopened, and in original packaging.
7. Are your products cruelty-free?
Yes. Ella is proudly cruelty-free. We do not test on animals and remain committed to ethical practices in all aspects of our production.
8. How do I contact customer service?
You can reach us at info@ellaofficials.com for any order-related or product inquiries. We're happy to help!