Refund policy

At Ella, we take great care in crafting and delivering your skincare essentials. While we do not offer returns, we understand that sometimes an exchange may be necessary. Please review our policy below.

No Returns

Due to the nature of our skincare products and for hygiene and safety reasons, we do not accept returns on any items once they are delivered.

Exchange Policy

We offer exchanges within 7 days of delivery under the following conditions:

• The product is unused, unopened, and in its original packaging.
  

• You contact us within 7 days of receiving the order.
  

• The item is defective, damaged during shipping, or you received the wrong product.
  

To initiate an exchange, please contact our customer care team at: info@ellaofficials.com

Once approved, we’ll guide you through the exchange process. Customers are responsible for the shipping cost of the return unless the item was received damaged or incorrect.

Non-Exchangeable Items

We cannot accept exchanges on:

• Used or opened products
  

• Items returned after 7 days
  

• Products purchased during promotional sales or clearance
  

Need Assistance?

If you have any questions or concerns about your order, please reach out to us. We're here to help! info@ellaofficials.com

“ellaofficials will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.