Refund policy

At Ella, we take great care in crafting and delivering your skincare essentials. Due to the personal care nature of our products and for strict hygiene and safety reasons, all sales are final. Please review our policy below.

Final Sale Policy

• No Refunds: We do not offer cash, card, or store credit refunds under any circumstances once an order has been processed.

• No Returns: We cannot accept physical returns of skincare items after delivery.

• No Exchanges: We do not offer product exchanges for changes of mind, incorrect selections, or any other reason.

Damaged or Incorrect Items

If your order arrives damaged during shipping or if you receive the wrong product, please contact our customer care team immediately with your order number and a photo of the issue at: info@ellaofficials.com

We will review it promptly to ensure you receive the correct item you ordered.

Need Assistance?

If you have any questions or concerns about your order, please reach out to us. We're here to help! info@ellaofficials.com

“ellaofficials will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.